About Us
We are Regiondo, Checkfront, and Rezdy-three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.
We believe experiences shape who we are-creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences-whether it's simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.
With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.
Joining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.
We live by three core values:
- Be a Trusted Guide: Support our customers and each other with expertise and integrity.
- Shape the Future: Drive innovation and improvement in everything we do.
- Be Proud of the Journey: Celebrate successes and learn from challenges along the way.
Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.
About the Role
Are you passionate about technology, enjoy solving problems, and have a keen eye for detail?
We are looking for an Onboarding Specialist to join our team. In this role, you will guide new customers through account configuration and training for our online booking platform, tailoring configurations to align with their unique industry needs and workflows. You'll collaborate closely with our Sales and Customer Success teams, ensuring each customer is equipped for success as they integrate and optimize our software. This role will be based out of one of our offices in Austin, TX, or Denver, CO.
What you will do
- Collaborate with Sales and Customer Success teams on pre- and post-sale activities, including project scoping, requirements gathering, and smooth handoffs
- Gain a deep understanding of each customer's industry and operations to configure accounts that truly fit their needs
- Set up channel management solutions to expand customers' reach and revenue opportunities
- Integrate our booking engine into customers' websites, ensuring a seamless integration experience
- Lead engaging, high-quality training sessions tailored to individual group needs
- Provide clear project updates, highlight potential risks, and communicate solutions with transparency to both internal and external stakeholders
We are looking for
- Ability to communicate clearly and proactively when providing updates and addressing issues
- Comfortable working with minimal JavaScript
- Ability to understand our customer and how their business operates in order to best configure our software
- Efficient delivery with strong attention to detail and deadlines
- Knowledge of web accessibility guidelines
- Legally authorized to work in the US
- Do the right thing, lead by their personal integrity
- Are truly customer-focused and proactive with support
- Can execute strategic and meaningful customer interactions
- Go above and beyond - adaptable and flexible in their thinking and processes
- Love team collaboration, knowledge sharing, and aren't afraid to learn
Bonus points for
- Experience using tools such as Checkfront, Google Apps, Zendesk, JIRA, HubSpot
- Fluency in other languages
- Working knowledge of CMS integrations, HTML, and CSS
Perks and Benefits
- An environment that empowers you to learn, grow, and make a meaningful impact.
- Be a part of a fast-growing, ambitious company where your work directly drives results.
- Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment.
- A regionally competitive benefits package
- The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector.
We'd love for you to join us on this exciting journey. Together, let's shape the future of the leisure and tourism industry.
Pay range: $55,000 - 65,000 USD