Customer Marketing Content Coordinator

Customer Marketing Content Coordinator
Location: Remote (U.S.-based)

You are a detail-oriented and highly organized Customer Marketing Content Operations Specialist to join our Customer Marketing team. This role will play a key part in coordinating and publishing customer marketing assets, managing content workflows, collaborating cross-functionally with creative and strategy teams, and maintaining content systems and metadata. The ideal candidate has experience in B2B software, content coordination, and customer advocacy programs, with a strong grasp of the ManTech landscape.

This position pays: $45.00 to $48.00 per hour

What you will be doing:

• Content Operations: Manage elements of the content publishing process for customer assets (case studies, quotes, videos, one-pagers).
• Pipeline Planning: Support weekly customer story pipeline planning meetings, document progress, and communicate updates to stakeholders.
• Creative Partnership: Coordinate asset submissions and reviews with the Creative team, ensuring clarity of requirements and delivery timelines.
• Pre-Publication Preparation: Prep final content for publication, ensuring metadata accuracy and proper formatting.
• Case Study Publication: Own content entry and publishing in CMS platforms like Contentful, moving stories through QA and approval stages.
• Testimonial Mining: Regularly review customer proof platforms (e.g., G2, Vouch) to identify and surface quality customer content for enablement.
• Content Quality Maintenance: Audit and update existing customer assets, aligning content with go-to-market (GTM) priorities and product changes.
• Contract Tracking: Manage customer reference agreements using platforms like Ironclad and maintain an organized contract database.

What you bring:

• 3-5 years in content coordination, creative operations, or content scheduling.
• Background in customer marketing or customer-facing teams, ideally in B2B SaaS.
• Hands-on experience with content systems like Contentful, Webflow, and Orange Logic.
• Proficiency with tools (Jira, Confluence, Trello).
• Familiarity with B2B SaaS tech stack (e.g., Salesforce, Gainsight).
• Meticulous attention to detail and organizational skills.
• Ability to manage multiple priorities across several content workstreams.
• Strong team player with a collaborative mindset and problem-solving approach.
• Understanding of sales enablement content usage in the B2B buying journey.
• Experience with customer testimonial tools (e.g., Deeto, Vocal Video, Peer Insights).

To learn more about the workplace culture and the position, please apply.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can't wait to work with you.

We are Nelson Connects, and our purpose is your success.

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.