Customer Marketing Associate

Customer Marketing Associate

Department: Communications

Employment Type: Contract

Location: US

Description

Shape the Future of Work with Eptura

At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Job DescriptionWe are seeking a highly organized and detail-oriented Customer Marketing Associate to support the execution and project management of key customer marketing initiatives. In this role, you will maintain the customer marketing calendar, oversee communications, and manage campaigns aimed at driving retention, engagement, advocacy, and expansion. This is a dynamic opportunity for a motivated marketer with strong project management skills and a passion for customer-centric programs.

Responsibilities

• Customer Communications Management: Oversee and execute newsletters, surveys, nurture workflows, event updates, and expansion campaigns to enhance engagement.
• Advocacy Content Development: Manage the creation of new customer advocacy materials, maintaining an updated catalog of reviews, references, referrals, testimonials, and case studies.
• Project Management & Execution: Monitor and execute customer marketing projects, ensuring deadlines are met and objectives align with broader marketing strategies.
• Content Implementation: Support product education and engagement campaigns via emails, in-app notices, product highlights, and maintain an organized library of customer communication templates for internal teams.
• Event Logistics & Coordination: Work collaboratively across teams to support logistics for virtual and in-person events such as webinars, roadshows, workshops, and lunch & learns.
• Process Standardization: Develop and refine project briefs and templates to streamline customer marketing workflows.
• Data & Analytics Requests: Request and review reporting insights to measure success and improve customer marketing programs, ensuring alignment with campaign budgets and resources.

About You

• Highly organized, detail-oriented thinker with strong time management skills.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Excellent communication, collaboration, and relationship-building skills.
• Strong project management expertise with the ability to drive execution across teams.
• 1+ years of marketing experience.
• Experience with project management tools and methodologies.
• Bachelor's degree in Business, Marketing, or a related field.
• Proficiency in marketing automation, content management systems, and webinar tools such as Wrike, Asana, GoToWebinar, Hubspot, Marketo, Jeto, or Salesforce.

Benefits

• Health, Dental, Vision & Pet Insurance
  • Dependent, Spousal and Domestic Partner coverage available
  • Up to $1000 Company HSA Contribution
  • Medical, Dependent Care and Limited FSA Accounts
• Income Protection and Replacement - 100% Company Paid
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
• Employee Assistance Program
• Flexible PTO
• 401K with company match

Eptura Information

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• Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.