Customer Field Support Engineer

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title:
Customer Field Support Engineer

Location:
Cedar Rapids, MI preferred, but can also be in San Jose, CA or Remote

OVERVIEW & IMPACT:

Applicant will focus on triage of customer, field and local test issues while improving efficiency of process and tools. Some travel required.

JOB RESPONSIBILITIES:

• Keep platform software issues synced with internal issues

• Validate Jira/data (collect logs, get replication procedure, etc.)

• Replicate & Triage Issues, provide feedback

• Minor tools edits/improvements

• Use the Continuous Integration system (python edits and database queries)

• Keep stakeholders informed

• Coordinate between teams

• Potential to support certification testing on site (US, Europe, Asia)

QUALIFICATIONS & REQUIRED SKILLS:

• Python

• Excel, Word

• Jira (or equivalent issue tracking system)

• GIT (or equivalent version control system)

Additionally, we look for the following universal qualities in all candidates:

• Resourceful Achiever: self-motivated and proactive, you flex to try new approaches and creatively solve problems

• Avid Learner: you thrive with challenges, seek continuous growth and improvement, and seek data to prove your hypotheses

• Devoted Professional: you are diligent and deliberate in your work, leveraging your expertise to deliver results without ego

• Thoughtful Collaborator: you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner

PREFERED SKILLS-Plus

• GNSS test and debug

• Embedded firmware debug

• SQL

• Matlab

• C programming for PC and Linux desktop applications

• Embedded firmware

• Linux

• Android

• Schematics, RTL

• SPIRENT

To know more about current opportunities at LeadStack, please visit us at