Customer Experience Specialist
Pharmaceutical Manufacturing
$17.50-$21.00 per hour
Temp to Hire
Monday-Friday, 8:00am-5:00pm
Grandview, Ohio (onsite)
What we offer:
- After being hired on, the following benefits are offered:
- PTO
- Matching HAS and 401k funds
What you'll be doing:
- Conduct inbound and outbound support calls to targeted groups of customers
- Account expansion and upselling opportunities
- Existing account retention
- Develop and maintain strong customer relationships
- Develop and maintain strong manufacturer relationships
- Run, review, and act upon daily monitoring reports as needed
- Enter, update, and amend customer orders
- Work internally with other departments regarding inbound and outbound orders
- Work directly with management teams to facilitate superior customer experiences
- Serve as the voice of the customer and resolve all issues and needs timely, 24 hours or less
- Regularly review jobs and improve daily work processes to eliminate waste
- Comply with local, state, and federal laws, regulations, and policies
Who we're looking for:
- High School diploma
- 1-year related work experience
- Strong organizational skills with attention to detail
- Excellent math and analytic skills
- Ability to pass background and drug screen
- Strong MS Office suite skills
- 1+ years of pharmaceutical industry experience
- 2-5 years related experience
- College degree preferred; not required