About AC and Plumbing Pro
At AC and Plumbing Pro, we deliver more than repairs-we deliver reliability, trust, and real solutions to families across the East Valley. We're rapidly growing and seeking a high-performing Customer Service Representative / Inside Sales Rep to help us book more jobs, follow up on warm leads, and drive consistent revenue with every customer interaction.
Key Responsibilities
- Answer inbound calls with energy, empathy, and a service-first mindset
- Book jobs for HVAC, Plumbing, Drains, and Septic services using ServiceTitan
- Perform outbound follow-ups on open estimates, warranty leads, and form submissions
- Upsell and cross-sell value-added services with confidence
- Tag, track, and manage leads accurately in CRM (ServiceTitan)
- Coordinate with dispatch and techs to fill the board and maximize team efficiency
- Handle escalated issues with professionalism and resolution focus
Ideal Candidate
- You're quick on the phone and excellent at building rapport
- You've got prior CSR or inside sales experience (home service industry preferred)
- You're tech-savvy and fluent in ServiceTitan, Dialpad, Teams, or willing to learn
- You thrive under pressure and love checking things off a fast-moving list
- You're goal-oriented, coachable, and ready to grow with a winning team
Requirements
- 1+ year experience in customer service, dispatch, or inside sales
- High school diploma or equivalent (college a plus)
- Proficient in multitasking and CRM platforms
- Bonus if you've worked with plumbing/HVAC/septic before
What We Offer
- Competitive hourly pay + performance bonuses
- Advancement opportunities into sales or operations
- All tools and systems provided-just bring your work ethic
- Employee home service discounts
- A motivated team that works hard, wins big, and celebrates progress
Apply Now
Email:
Walk in & apply at:
AC and Plumbing Pro
288 N Ironwood Dr
Apache Junction, AZ 85120