Customer Experience Representative

Position Title: Customer Experience RepresentativeLocation: Columbus, OH 43215, USAJob Category: SALARYSchedule: Full-TimeReq ID: CUSTO001061Posted Date: January 10, 2025Description: Job DetailsDescriptionAVAILABLE BENEFITS:Sign-On BonusHealth Insurance 401(k) and Employer ContributionPaid time offPaid HolidaysDental InsuranceVision InsuranceLife InsuranceEmployee discount programTuition reimbursementOffice/Hybrid (2 day per week work from home option)ESSENTIAL TASKS AND RESPONSIBILITIES:Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolutionResolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholdersAnalyze a customer's service needs and refer to other service or technical departments for follow-up as neededUtilize customer relationship management (CRM) or other database to record activities and research product informationUtilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transactionReceive and process orders for materials and merchandiseResearch and resolve customer issuesConfirm orders, update shipping status, and proactively notify customers of any backorder or delivery delaysComplete all other duties and projects as assignedJOB SPECIFICATIONS:Two-year degree or a minimum of two years' experience in customer service, inside sales or related field requiredPrevious customer-facing experience is preferred, such as customer service, sales, inside sales, or service industryAbility to read and write the English language in a clear and concise manner, experience in Spanish, French, or other language skills a plusCalm and empathetic demeanor when dealing with demanding customersGeneral typing skills, along with previous PC and Microsoft Office experienceSuperior verbal and written communication skillsAbility to organize, prioritize, and work within established deadlinesWillingness to work overtime when necessary or requiredBusiness math skills needed to perform daily tasksAbility to multi-task, and work independently and as a teamWillingness to travel when necessaryQualificationsSkills Behaviors:Motivations:EducationExperienceRequired2 years:Inside SalesLicenses & CertificationsPIeeb53e4d17e9-5903