Title: Customer Experience Project Manager
Duration: 6-month contract to hire
Location: Hybrid Tues-Thurs (Bellevue HQ or Bothell)
Interview Process: 1 hour via Teams
Start: Mid-June
Must Have:
Bachelor's degree
5+ years of experience as a Project Manager
Experienced in large scale enterprise projects related to customer experience
Demonstrated organization, documentation, prioritization, and project management skills
Ability to work effectively and collaborate with a wide range of internal and external customers
Experience in aspects of program development, including understanding both internal and external processes necessary to market, sell, deliver, verify and track program activity
Plusses:
Masters in project management
Consultant background
Ability to assess work that's unfamiliar
Experience building tools that can pull together different work streams
Utility background
Experience building out presentations
Day-to-Day:
- Supporting this group with a customer experience business transformation as they break out to transform the organization while building a customer experience road map for multiple years out.
- Provides technical and project management functions to 3-4 separate work streams that can reach across the organization that they'll be managing deliverables and reporting on.
- Implements projects and programs while ensuring compliance of all financial procedures; assists in the development of new and revised department policy proposals to increase effectiveness of programs and services.
- The ability to manage large budgets, assess risks, road map, perform tracking exercises, and facilitate those doing the work.
- Partner with different members of the organization from Executives to Managers with the ability to present.