We are seeking a Client Experience Manager to join our school photography company, dedicated to capturing memories for students and families.
This role is perfect for someone who is mature, personable, and skilled in customer service, with a natural ability to connect with families, schools, and children.
Key Responsibilities:
- Serve as the primary point of contact for schools, parents, and students, ensuring a smooth and enjoyable photography experience.
- Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring client satisfaction.
- Coordinate and manage photography schedules with schools and staff to ensure efficient and organized photo sessions.
- Engage with children and families in a warm, friendly manner to create a positive and memorable experience.
- Handle order processing, follow-ups, and ensure timely delivery of photography products.
- Work closely with photographers and production teams to maintain high-quality service standards.
Qualifications:
- Strong background in customer service or client relations, preferably in a family-oriented business.
- Comfortable working with children and able to create a fun, relaxed environment.
- Excellent communication and interpersonal skills, with the ability to build relationships with schools and parents.
- Organized, detail-oriented, and able to multitask in a fast-paced setting.
- Ability to handle concerns with professionalism and empathy.
If you are passionate about delivering exceptional experiences, enjoy working with families, and want to be part of a team that values memories and moments, we'd love to hear from you.