Customer Experience

Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high-quality support to some of London's most exciting startup founders.

SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We're a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We've revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 50,000 companies served and startups raising over £1.5 billion on our platform, we've become a driving force in the industry.

With offices in London and Paris, and a team in Ireland, we're always looking for talented individuals to join our team.

Our values are key to our success here at SeedLegals:

• We invest and trust in each other;
• We are committed to a growth mindset;
• We embrace diversity and cultivate inclusion;
• We are driven by customer success.

You'll be part of the Customer Experience team working as the first point of contact for our customers, onboarding them onto the SeedLegals platform, helping them set up the legal documents they need, and providing a wide range of legal, financial, and technical guidance. Responsibilities include:

• Assisting users via our live chat function (HubSpot) - answering questions about using SeedLegals, platform queries, and data-driven commercial guidance.
• Completing product reviews to ensure legal compliance and correctness.
• Providing bespoke product-specific support through emails and video calls, collaborating with our product owners.
• Working with developers, founders, investors, and lawyers to scale the customer experience and improve the platform for startups.

Your annual starting salary would be between £31,000 - £33,000.

Ideal candidate qualities include:

• A genuine passion for entrepreneurship and innovation.
• A proactive approach, anticipating issues and adding value.
• Excellent communication skills and attention to detail.
• Strong organisational skills and ability to multitask.
• Motivation to work in a fast-paced, scaling company.
• An interest in startup industries, investment, governance, tax relief schemes, and equity management is beneficial.

Benefits include:

• Private healthcare, life, and critical illness insurance.
• 25 days annual leave plus bank holidays and your birthday off.
• 3 volunteer days per year.
• Share options after one year.
• Pension scheme.
• Hybrid working with a £250 work-from-home allowance.
• Learning and development opportunities, discounted memberships, cycle-to-work scheme, free weekly lunch, and more.

• Apply online.
• 30-minute video call with a team member plus a short written task.
• One-hour interview with a manager and team member.
• 30-minute chat with the Head of Customer Experience.
• 30-minute chat with the CEO.