Customer Experience Specialist
Location: Hampton Bays, NY
Schedule: Onsite, Monday - Friday, 8:00 am - 4:30 pm
Job Type: Full-time
Compensation: $25 - $28 per hour
We are seeking a passionate and detail-oriented Customer Experience Specialist with pool industry experience to support our Customer Experience (CXM) Manager in delivering exceptional service to our high-end clientele. As the direct support to the CXM, you will play a pivotal role in enhancing the customer journey and ensuring each client interaction is aligned with our luxury brand standards. This is an exciting opportunity to work in a dynamic environment, where your contributions will directly impact client satisfaction and brand loyalty.
Key Responsibilities:
- Customer Engagement: Actively engage with clients to understand their unique needs and preferences, ensuring that their experience exceeds expectations. Use empathy and excellent communication skills to create personalized interactions.
- Experience Delivery: Work closely with internal teams to ensure seamless service delivery that reflects our luxury brand values. Identify areas of improvement and advocate for stronger customer experiences.
- Feedback Implementation: Gather and analyze client feedback, driving continuous improvement by working with internal teams to enhance the overall customer experience.
- Relationship Building: Serve as the primary point of contact for clients, fostering strong relationships and customer loyalty to the brand.
- Service Excellence: Maintain the highest service standards, ensuring every client feels valued and prioritized in every interaction.
- Performance Metrics: Collaborate with the CXM to track and improve key performance indicators related to customer satisfaction and overall experience.
Qualifications:
- Pool Industry Experience is required-no exceptions
- Exceptional communication skills, both verbal and written
- Strong interpersonal skills with a focus on customer engagement and relationship-building
- Ability to understand and address client needs with empathy and efficiency
- Experience working in a customer-facing role, preferably in a luxury or service-focused industry
- A passion for delivering high-quality service and contributing to an outstanding customer experience
- Strong organizational skills with the ability to handle multiple tasks and prioritize effectively
If you're ready to bring your passion for service excellence and pool industry expertise to a dynamic team, apply today to join us as a Customer Experience Specialist.