The CSR I interacts extensively with our customers to develop relationships; ensuring ultimate customer satisfaction and returning customers. Proactively communicate to all internal and external related parties to exceed customer's expectations. Respond timely and accurately to all incoming customer correspondence along with thorough documentation. Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person. Demonstrates ownership of customer requests with follow through, documentation and complete resolution. Assists in returns and replacements as needed. Analyzes transactions, corrects records, and adjusts errors. Provide accurate information regarding pricing and availability of in-stock items. Resolves customer questions related to orders, places orders where opportunity is present. Maintains 90% minimum average in customer service and sales area quality assurance reviews. Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education. Manage time effectively, meet personal goals and work effectively with other members of the distribution team. Report any system or product inaccuracies timely. Follow company policies and procedures. Performs other all duties as assigned.
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