Customer Engineer

Title: Customer Engineer (DevOps)
Location: Remote
Duration: 6 months (CTH role)
Working Time Zone preferred: - Eastern or Central time
Only W2 candidates (NO C2C)

Entry to Midlevel role.

Job Description
You are a consultative troubleshooter who can successfully empathize with the customer and assist them in maintaining and expanding their environment. As one of the most established teams in the company, support is near and dear to our heart. Championed by executive leadership, Customer Success, and Sales, our support engineers get the love and resources they need to solve the thorniest issues - without the burn out Work a standard M-F 9-5 your local time zone shift with a ticket load that allows each one to receive the TLC our customers deserve, AND plenty of time for learning and development, repro environments, consulting with engineering and product, documentation and blog posts, etc. We are a tight knit, collaborative group of engineers who thrive in taking on new challenges every day. Come join us.
Requirements

• Familiarity with databases (modern and legacy) , Linux , networking, Docker, Kubernetes
• Experience or familiarity with one or more of the following cloud providers: Azure, GCP, AWS

• 1+ year experience with Security or Infrastructure tooling and processes

• Ideally experience with Terraform, Ansible, and Python

• Prior experience working remotely with a largely US-based or completely distributed team

• Experience interacting with clients and customers

• Confident voice in technical writing and strong written and verbal English language skills Responsibilities
• Track and address customer issues through entire support lifecycle, from logging to reproduction to resolution

• Communicate regularly with customers via written updates and live screen share sessions

• Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes

• Client the groundwork to support a local team of Customer Support Engineers as we scale

• Learn and deploy new technologies as part of prototyping and reproducing reported issues

• Author and update customer documentation, internal onboarding documents, and customer-centric blog posts