Customer Engagement Specialist - Full-Time Location: Suntrup Automotive Group - S. Lindbergh Blvd, St. Louis, MO 63123
Department: Customer Engagement Sales & Service Support
Schedule: Full-Time
Suntrup Automotive Group is hiring a
Customer Engagement Specialist to serve as the first point of contact for inbound calls, messages, and customer inquiries. This full-time position is ideal for someone who thrives in a fast-paced environment, communicates professionally, and enjoys helping people. You'll support both our sales and service departments by managing communication and ensuring exceptional customer experiences.
Key Responsibilities: - Answer inbound calls for all departments (sales, service, parts) and route them appropriately
- Respond to customer inquiries by phone, email, and text in a professional tone
- Accurately document customer interactions in our CRM
- Support timely follow-up by coordinating internal tasks and notes
- Perform light administrative duties as needed to support communication and service
What We're Looking For: - Strong verbal and written communication skills
- Organized and efficient with attention to detail
- Comfortable using computers, CRM software, and multi-line phone systems
- Reliable, positive, and professional demeanor
- Previous customer service or administrative experience is a plus (but not required)
What You'll Get: - Full-time, consistent schedule
- Health, dental, and vision insurance
- Paid time off and 401(k)
- Supportive team culture and hands-on training
- Opportunities for growth within our established automotive group
Join a team that values professionalism, teamwork, and customer care. Apply today to be part of Suntrup Automotive Group's Customer Engagement team.