The
Customer Development Center Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $17.05. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Position Purpose: The
Mercedes-Benz - Sprinter Customer Development Center Representative is responsible for ensuring a complete (ultimate, full circle) customer experience which includes MERCEDES-BENZ and Sprinter Service Appointment Desk, and Alternate Transportation needs.
Essential Duties Responsibilities:MERCEDES-BENZ - Sprinter Service Appointment Desk: - Handle all in-coming calls regarding service utilizing the Service Work Sheet script.
- Schedule Mercedes-Benz - Sprinter service appointments for customers via telephone, fax, email, or in person.
- Follow-up on no show Mercedes-Benz - Sprinter service customer appointments and reschedule.
- Follow-up with customers in a timely manner.
- Confirm next day appointments.
- Handle customer service questions directly if able or direct customer to appropriate Service Advisor.
- Assist and help with Parts Boutique items to customers.
- Alert Mercedes-Benz - Sprinter Service Department of customer vehicle pick-ups.
- Answer incoming Mercedes-Benz - Sprinter Service phone calls.
General: - Present Vehicle Service Contract and Pre-paid Maintenance options to customers.
- Arrange appraisals and sales opportunities for customers that express interest in trading or selling their vehicle.
- Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled start time.
- Comply with all safety rules and utilize all appropriate safety and personal protection equipment at all times, (if any).
- Adhere to established dress code policy at all times.
- Safeguard customer and Company/dealer information per established policy.
- Exemplify organizational culture and holds other in department accountable for doing the same.
- Accomplish all current and future tasks as appropriately assigned or requested. Other related duties as may be assigned