Job Summary:
Provide assistance to the sales team to ensure customers are satisfied with the performance of the overall relocation. Complete clerical and administrative duties such as scheduling appointments, answering customers' questions and informing customers of their order statuses. Management of CRM program along with collection of moving services with multiple payment options.
Duties/Responsibilities:
- Customer relations
- Coordinating the process of the relocation
- Working in conjunction with the operational staff & corresponding departments
- Ensure the relocation process goes as efficiently as possible
- General administrative responsibilities
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced environment
- Knowledge of Microsoft Office Suite or related software.
Must pass a background check and drug screen
Education and Experience (Not required):
Customer service
Sales experience
Moving or transportation industry
Job Type: Full-Time
Pay: $17.00 to $20.00 per hour depending on experience
Award-Winning Customer Service As the recipient of the North American Van Lines Agent of the Year Award for 2019 and the 2014 AMSA Agent of the Year Service Excellence Award, we pride ourselves on exceptional service. We understand that we move more than simply your belongings - we move everything they represent. Because we are driven by this understanding, we're committed to providing our clients with a superior quality and efficient moving experience.
We have been an agent of North American Van Lines for over 40 years and have enjoyed access to the incredible resources of one of the country's largest and most successful van lines. Our strong focus on exceptional service is echoed by ownership, management, and staff. We have strict operational systems in place to drive efficient execution and maintain consistent quality standards.
A Culture of Excellence Our commitment to excellent service includes each individual that makes up the Ward North American team. In order to meet our clients' high standards and expectations, we create high standards in our employee vetting and training processes. Each team member at Ward North American is thoroughly vetted and professionally trained to ensure your safety as well as the security of your belongings.
By providing all our employees with professional-grade training at our on-site training facility, Ward University, we create a team with a strong work ethic and foster a culture of excellence. Through unparalleled hiring practices, training processes, and quality assurance measures, Ward North American strives to redefine the industry with every move.
Industry-Leading Training Opened in 1994, Ward University is our employee training facility that covers all operational aspects, including customer service practices, driver performance, employee self-esteem, and how to achieve excellence. This esteemed facility has been recognized as a leader in the industry, resulting in many other organizations sending their employees to be trained at the University.
All candidates receive over 40 hours of classroom training and testing in areas that include driving, crewing, office operations, as well as standard North American procedures. Ward has been recognized as North American Van Lines' Agent of the Year in 10 of the past 12 years.
Corporate Responsibility We believe we rise by lifting others and, as such, we're committed to serving the greater community. Our Corporate Responsibility Initiatives are designed to use our resources in a way that will yield the most powerful results for our partners.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)