Customer Care/Warranty Representative

Overview

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities

Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Representative in Dallas, TX. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

Key Responsibilities:

• Complete assigned warranty service requests within the guidelines of company policy

• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer

• Evaluate all customer complaints and report solutions
• Conduct 60-day and yearly Customer Orientations
• Keep the customer care system up-to-date and accurate
• Recommend changes that will improve processes
• Monitor and respond to email and voice mail messages daily
• Comply with the "Warranty On Call" procedure

Knowledge and Skills:

• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution

• Excellent verbal and written communication skills with internal and external customers
• General knowledge of residential construction and the homebuilding process
• Basic computer skills, experience using an iPad preferred
• Must be organized, detail-minded, and adaptable
• Self-driven and able to work independently
• Ability to follow through to a satisfactory conclusion
• Customer oriented, outgoing, dependable & ethical
• Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
  
• Problem solving abilities with excellent follow-up skills
• Must have reliable transportation
• High School diploma is required; Construction or other related college degree a plus
  
• At least 1 year residential home experience required
  
• Previous customer care experience preferred

Requirements:

• High School diploma is required; Construction or other related college degree a plus
• Must have reliable transportation

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more.

The typical schedule of this position will be Monday Friday 8 AM to 5 PM, plus additional hours as necessary.

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.

Qualifications

Equal Opportunity Employer / Drug-Free Work Place

To learn more about Drees Homes, please visit our website -

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