About Us City Property Management is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.
Mission To provide the best experience in community management.
Our Core Values - Professionalism
- Engagement
- Knowledge
- Humility
- Client Centric
- Trust
- Flexibility
- Teamwork
- Diligence
- Fun, Fair & Respectful
Position Overview We're seeking a dynamic, skilled, and friendly Customer Care Specialist to join our team. This role is perfect for someone who thrives in a fast-paced environment, genuinely enjoys helping people, and demonstrates patience and compassion even in challenging situations. As our first point of contact for homeowners, you'll play a crucial role in providing exceptional customer service while continuously learning about the growing HOA industry.
Work Schedule Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM
Key ResponsibilitiesCustomer Service & Communication
- Manage high volume of incoming calls on multi-line telephone system
- Provide 70-75% first-call resolution for homeowner inquiries
- Create and complete detailed phone logs for all calls
- Respond to homeowner inquiries via phone and email
- Communicate effectively to resolve complaints and account-related issues
- Gather and relay accurate information when transferring calls to management team
Account Management & Support
- Process access device requests within 24 business hours, including:
- Device setup in CityCync
- Fob and access card programming
- Handling pickup or USPS mail requests
- Troubleshooting as needed
- Assist homeowners with:
- ACH (auto-debit) application process
- Check by phone payments
- Online account creation and management
- Password resets and account access
- Verify account balances for walk-in payments
- Support property managers with billing and accounting questions
Administrative Duties
- Process incoming mail daily
- Cover front desk duties during lunch breaks
- Check and distribute general voicemail messages daily
- Maintain accurate records and documentation
- Handle additional tasks as assigned
Required Skills & Qualifications - Outstanding customer service experience
- Excellent verbal and written communication skills
- Strong computer proficiency
- Minimum typing speed of 40 WPM
- Ability to maintain confidential information
- Detail-oriented with strong organizational skills
- Professional phone etiquette
- Ability to work under supervision and meet deadlines
- Reliable with excellent attendance record
The Ideal Candidate Will Have - Previous customer service experience in a high-volume environment
- Strong problem-solving abilities
- Patience and empathy in challenging situations
- Ability to maintain composure under pressure
- Excellent listening and comprehension skills
- Professional and positive demeanor
Perks & Benefits - 401(k) with company matching
- Comprehensive insurance (health, dental, life)
- Health savings account
- Paid time off
- Paid federal holidays
- Flexible schedule
- Employee assistance program
- Employee referral program
- Opportunity for growth in the HOA industry
Pay City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.