Customer Care Specialist

Customer Service Specialist
Are you passionate about providing top-notch customer service and making a real difference in people's lives? Join our team as a Customer Service Specialist, where you'll work one-on-one with travelers who rely on mobility equipment. You'll be their advocate, handling damage claims from start to finish with compassion and efficiency.
What You'll Do:

White Glove Service: Deliver A-Z customer service, ensuring every traveler feels cared for.
Outbound Calls: Reach out to customers to address their needs and provide support.
Handle Upset Customers: Manage situations with empathy and patience, even when customers are irate.
Think Outside the Box: Use critical thinking to find innovative solutions for unique challenges.
Situational Care: Adapt your approach to each customer's specific needs, providing personalized care.
Empathy and Support: Work closely with technicians, airline staff, and travelers to resolve issues cost-effectively and compassionately.
Company Culture: Thrive in a supportive environment where management values your contributions.
Manage Multiple Cases: Handle 40-50 customers at a time, speaking with them every 2-3 days to ensure excellent care.
Autonomy: Manage your customers as you see fit, with the freedom to make decisions.
Skills & Qualifications:
Must Have:

Education: Bachelor's Degree.
Experience: 1-2 years of work experience.
Computer Skills: Basic proficiency.
Customer Service: Experience in a non-call center environment.
Nice to Have:

Case Work Experience: Previous experience managing cases.
Confidence: Ability to exude confidence over the phone.
Phone Etiquette: Excellent phone manners and organizational skills.
Soft Skills:

Empathy: Show genuine care and understanding for customers.
Detail-Oriented: Pay attention to the finer details.
Reliability: Be dependable and trustworthy.
Career Focused: Have a strong commitment to your professional growth.
Integrity: Demonstrate honesty, dedication, and compassion.
Positive Environment: Contribute to a positive and upbeat workplace.
Training: Benefit from detailed, hands-on training and continuing education.
Collaboration: Work as part of a true team with an open-door policy.
Questions Welcome: Encourage curiosity and asking for help.
Ownership: Take responsibility for mistakes and learn from them.
Solution-Oriented: Focus on finding solutions and helping others.
Family Atmosphere: Be part of a supportive and close-knit team.
Join us and be part of a team that values empathy, innovation, and collaboration. Apply today and help us make a difference in the lives of travelers.
Pay and Benefits
The pay range for this position is $21.63 - $21.63/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Deerfield,IL.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.