Growing company looking to add Customer Care Representative to their outstanding service team. This is a great opportunity to get in on the ground floor, with room for growth to leader positions. This role is based out of Mount Laurel, NJ and is a great opportunity for healthcare workers that want to change to an office environment. If you're outgoing, motivated, and excited about joining an innovative company, apply today.
Hours - 3p-11p, including e/o weekend.
Responsibilities:- Answer a high volume of inbound calls, also performing outbound follow up calls
- Monitoring an email and chat inbox
- Entering accounts and notification changes
- Tracking/troubleshooting non-compliant patients/lead reversal, etc.
- Troubleshooting for potential monitor replacements
- Notifying practice of any delay/interruption in service or early discharge
- Informing billing of cancelled studies
- Handling any complaints and ensure the proper follow-up is completed
- Properly documenting patient records
- Help in developing efficiencies and new protocol for clinical admin department
- Processing report requests
Requirements:- High School diploma or equivalent
- Demonstrated Customer service experience
- Strong communication and interpersonal skills
- Strong leadership abilities
- Comfortable with new technology
- Must have reliable transportation to get to and from Mt. Laurel, New Jersey
Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.
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