Customer Care Representative

Job Details

PURPOSE: The Customer Care Representative role will focus on providing customer service for delivery partners/customers. Analyze customer information, identify, and recommend action. Process order/requests.

PRIMARY RESPONSIBLITIES:
Responds to customer (homeowner)/delivery partner requests/inquiries.
Processes complex orders/requests, with 100% accuracy from intake to filing
Ensures customer management system is updated appropriately.
Clarifies, diagnoses, and resolves customer order issues
Schedules appointments with homeowners
Creates packets or other materials as required for sales fulfillment process
Prepares customer correspondence
Identifies and implements ways to improve overall level of service.
Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
Administers programs, e.g. customer referral program
May train others in office and customer service processes
May create purchase orders, process payments or process receipts
Focus is on providing customer service for delivery partners/customers.
Responsible for intermediate to complex level tasks.
Able to provide back-up to other team members
Works under general supervision following defined procedures; requires some judgment in application
Ensure company payments are processed in a timely manner

CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:
Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development
A culture that supports work-life balance
An environment where collaboration is key
Volunteer opportunities - on company time
Environmentally conscious business decisions
8,000+ employees and career opportunities nationwide

QUALIFICATIONS AND SKILL REQUIREMENTS:
High School diploma or equivalent
Minimum of 1-year customer service experience.
Basic word processing and spreadsheet skills
Ability to develop and establish good interpersonal relationships.
Demonstrates ability to work and contribute in a team environment.
Good phone etiquette and verbal/writing skills.
Customer orientation
Flexibility & positive outlook
Listening skills
Detail orientation