Job Title: Customer Care Representative
Job Description
The candidate will be responsible for assisting customers from their initial online inquiries or phone calls through to the point of sale, ensuring they are highly involved in the sales process.
Responsibilities
- Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet daily.
- Answer customer responses and reply to customer emails daily.
- Promptly respond to incoming sales calls and customer inquiries as they are received.
- Determine vehicle needs by asking questions and listening to customer needs.
- Recommend alternate vehicle choices when necessary.
- Stay updated on new products, features, accessories, and recommend them to customers.
- Make follow-up calls to customers daily according to a predetermined work plan.
- Maintain a follow-up system to encourage repeat and referral business, contributing to customer satisfaction.
- Maintain and consistently implement a prospect development system.
- Set appointments with prospects to visit the showroom or meet at a location of their choice.
- Meet with prospects during appointment times, review vehicle choices and features, work through all steps to the sale, and finalize purchases and paperwork with customers and dealership staff.
- Establish, implement, and maintain personal income goals consistent with dealership productivity standards.
- Occasionally move vehicles from the lot to the front of the store for customers to test drive and accompany them on test drives.
Essential Skills
- 2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry.
- Proficiency with Microsoft Office.
- Professional demeanor and willingness to engage with customers via email, telephone, and in person.
- Comfortable with data entry work, recording customer information into the customer service database.
Additional Skills & Qualifications
- Ability to answer incoming customer inquiries via phone and email.
- Collaborate with management teams to stay updated on new products, services, and policies.
- Record customer information within the customer service database.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
Work Environment
The candidate will work at the dealership in Horsham, PA, and will have their own cubicle with a phone and computer setup. They will be part of a team of about five other people, including other customer service representatives and a sales manager. The dress code is business casual. The work hours are as follows: two days a week from 9 AM to 5 PM, two days a week from 9 AM to 8 PM, and every Saturday from 9 AM to 5 PM. The candidate will have one day off during the week, which can be coordinated with management.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Horsham,PA.
Application Deadline
This position is anticipated to close on Apr 7, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (%) for other accommodation options.