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Your challenges - Provide order support via phone to all customers and the Eppendorf Sales Force for information such as;
- delivery status
- estimated ship dates
- stock levels
- shipping estimates
- Document all inquiries accurately and promptly via CRM while providing thorough resolution.
- Maintain a high level of knowledge for our product portfolio to ensure that all orders have been entered accurately and are accompanied by the appropriate accessories, services, and logistic requirements.
- Develop knowledge of all order processing platforms to support positive outcomes for our customers.
- Advise Sales Force on product configurations in cooperation with Technical Product Support team and Service organization.
- Liaise with Sales force and customers to ensure proper order resolution, accurate quoting, correct logistical setup.
- Document and manage all order-related complaints or inquires with appropriate documentation in the CRM such as;
- Reports of defect or damage
- Requests for return
- Billing errors leading to credits or debits
- Assigned to a TCT (Take Care Team) to support a specific sales zone, rep or region. This includes all aspects of sales support including pricing, quoting, handling of specific issues, as requested.
- Understand and execute order processing via phone or other channels.
- Develop a comprehensive understanding of the quoting system, and effectively translate the information to order entry systems.
Your expertise - Bachelor's degree (B.A.) from a four-year college or university preferred; and one to two years' related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret common scientific and technical journals, business periodicals, and government regulations.
- Experience and familiarity with Microsoft Office
Your benefits at Eppendorf - Compensation - $22 - $24/hr.
- Annual bonus structure
- Competitive total rewards package including health, financial, and education benefits
- Personal and professional growth opportunities
Date Posted: 31 March 2025
Job Expired - Click here to search for similar jobs