Customer Care Representative

Customer Care Representative-

Regular Full Time

Buffalo, NY

Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal's outside sales team's customers, delivering the highest level of proactive customer service while maintaining workflow.

Duties and Responsibilities:

• Working through our CRM, acknowledge all requests within a 2hr timeframe.
• Promote company events and services through all points of contact with our customers.
• Proactively work with all internal departments to provide excellent service to our customers.
• Work with your manager to improve workflow and processes.
• Process customer orders, returns, exchanges, back-order updates, and contract pricing.
• Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
• Coordinate expedites & obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Perform general data entry functions in addition to those listed above.
• Proactively update and increase product knowledge.

Skills and Requirements:

• You have a passion for the "Customer Experience" and helping business become more successful.
• Must be able to pass a NON-DOT drug screen and physical.
• Ability to lift 30 lbs. - 50 lbs. on a repetitive basis.
• Able to climb ladders on a repetitive basis.
• Exceptional communication skills, both written and verbal.
• Excellent organizational and time management skills.
• Strong decision making and analytical abilities.
• Microsoft Office and CRM experience a plus.
• High School diploma / GED equivalent with 1+ years prior sales/customer service preferred.
• The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.
• Customer facing coverage for retail store.

Benefits:

• Medical benefits.
• Dental & vision benefits.
• Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance).
• Company provided life insurance policy.
• 401K.
• Paid time off.

DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.