Location: Onsite - Bonita Springs, FL 34134
Contract: 6-month duration (potential extension but no guarantee)
Schedule: Monday-Friday 8am-5pm with 1 hour lunch
Pay: $21-$23
Summary:
The Customer Care team supports company published support channels. This role responds to our customers in a timely manner, providing them a best-in-class customer experience in a multi-channel, fast-paced support environment. This role is responsible for solutioning all aspects of the inbound support request including but not limited to, rental process, cross/upsell, quote, reservations etc. in a timely, consistent, and quality manner.
Responsibilities:
- Accurately track all customer touchpoints according to established procedures in company CRM Salesforce
- Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
- Provide consistent, efficient, and effective customer service in a multi-channel environment
- Coordinate and process all inbound requests in a timely, quality & consistent manner
- Identify and communicate escalation issues per established escalation policy
- Follow Quality Program guidelines to meet expected phone, email and chat performance
- Follow published attendance policy including established channel schedule
Qualifications
- 1-3 year(s) of customer service experience.
- High School Diploma/GED required.
- Type minimum 35 wpm.
- Basic knowledge of Microsoft Word and Microsoft Excel
- Ability to input information into computer systems.