Company Description Dynarex is a trusted global supplier of superior quality medical equipment, dedicated to helping businesses and consumers live and work better. Known for our Durable Medical Equipment (DME) and disposable products, we serve a wide range of healthcare markets and settings. Our commitment to exceptional quality and value ensures that medical professionals, care providers, and families receive products that meet their specific needs. Dynarex offers a convenient one-stop shopping experience, supported by expert assistance to find the necessary medical equipment for both business and home use.
Role Description (Hybrid work arrangement) This is a direct hire, full-time, on-site role for a Customer Care Professional located in Montvale, NJ. The Customer Care Professional will be responsible for providing excellent customer support and service, ensuring customer satisfaction, and effectively solving customer inquiries and issues. Daily tasks include answering customer calls, responding to emails, handling orders, and providing product information. The role requires maintaining a high level of communication and demonstrating strong analytical skills to address customer needs efficiently.
Qualifications- Customer Satisfaction and Customer Service skills
- Customer Support and Communication skills
- Analytical Skills, experience using CRM: Salesforce or Hubspots
- Proficiency with MS Excel functions like Pivot Tables and VLOOKUP
- Hybrid work arrangement, on-site in Montvale, NJ 4 days a week
- Previous experience in a customer care or support role is preferred
- High school diploma or equivalent; additional qualifications in customer service or a relevant field are a plus
Send Resume to: d.aguirre