Position Description:
We are seeking Client Support Service Professionals to handle incoming phone calls regarding various service inquiries. The role requires responding with a high degree of accuracy and efficiency, while consistently meeting key performance metrics. The functional support areas will include cash management products and services, online client portals, mobile apps, and general account or financial-related inquiries.
Key Responsibilities:
- Respond to client inquiries with professionalism and accuracy.
- Support customers in navigating financial services, products, and tools.
- Provide exceptional service while meeting department performance standards.
- Collaborate in a fast-paced, team-oriented environment.
- Multitask and adapt quickly to changes in a dynamic financial service setting.
Preferred Qualifications:
- College degree or equivalent.
- Previous contact center experience is a plus.