Customer Care One

Description

Cabinets To Go has an openings for Customer Care One.

Our Customer Care One Associates will be serving the needs of our customers, stores and contractors.

The positions are primarily responsible for Installation service support and escalated matters where coordinating with installation services is a necessity for problem solving. Documenting cases and fulfilling PO's and ordering warranty parts.

Benefits: Medical, Dental and Life insurance is available at no charge to the employee. Additional family member coverage is available at reasonable prices.

Optional Benefits Include: Vision, short term and long term disability insurance and 401K with 100% employer match of first 3% of contributions and 50% match on the next 2% of contributions.

This job description is intended to describe the essential functions and general content of the requirements for the position. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to change the functions and responsibilities of this position as necessary, at any time.

Requirements

EDUCATION/EXPERIENCE:

• Minimum of 6 months experience (with positive work performance, outstanding attendance, and exceptional reviews) working in Customer Care as a CTG associate

GENERIC SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Regular attendance and punctuality is required. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be highly skilled in dealing with multiple issues at one time setting priorities.
• Must be highly skilled in use of Excel Spreadsheets, Ticketing systems, and other systems used in a Customer Care environment.
• Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures.
• Must demonstrate high level of attention to detail, follow up, and accuracy in a high volume environment
• Must demonstrate effective verbal, written, and listening skills
• Ability to manage multiple projects.
• Complete projects timely and accurately Demonstrate problem solving skills