Customer Care Center Representative

We are seeking a friendly, empathetic, and solution-oriented Customer Care Center Representative to join our team. You will be the first point of contact for our customers, handling inquiries, resolving issues, and delivering exceptional support via phone, email, or chat from our customer care center.

Key Responsibilities:
Respond to customer inquiries quickly and professionally via phone, email, chat, or other communication channels

Provide information about products, services, orders, billing, and company policies

Resolve product or service complaints by clarifying the customers concern, determining the cause, and offering appropriate solutions

Document customer interactions, transactions, comments, and complaints accurately

Escalate complex issues to supervisors or specialized departments as needed

Follow communication and operational procedures to ensure a consistent and quality experience

Stay updated on product knowledge, policy changes, and system updates

Maintain a positive, empathetic, and professional attitude at all times

Qualifications:
High school diploma or equivalent; some college is a plus

Previous customer service, call center, or customer support experience preferred

Strong communication and interpersonal skills

Proficient in using computers and customer management systems (CRM tools)

Excellent problem-solving skills and attention to detail

Ability to multitask and work well under pressure

Bilingual skills (e.g., English/Spanish) are a plus

Work Environment:
Full-time or part-time shifts available

May include evenings, weekends, and holidays depending on call center hours

On-site, remote, or hybrid work options available

Fast-paced, team-focused, and customer-centric environment