Job Description: Join Core-Mark, a leader in food distribution solutions for the convenience retail industry, part of the Fortune 150 Performance Food Group. With over $17 billion in revenue, we empower our customers and communities while providing a range of products and services throughout the U.S. and Canada.
What We Offer: - Comprehensive pay and benefits including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, and Scholarship Opportunities for associates' children, along with generous Paid Time Off.
- Opportunities for growth and development while supporting essential food distribution services.
- A safe, inclusive work environment that fosters a culture of recognition and respect.
Position Summary: As a Customer Care Associate, you will play a vital role in delivering exceptional customer experiences by addressing their inquiries and needs effectively. You will respond to customer requests via phone, email, and in-person, ensuring that every interaction prioritizes their satisfaction.
Key Responsibilities: - Respond to customer inquiries via phone, email, and in-person, addressing requests and concerns.
- Inform customers about unit prices, shipping details, possible delays, and other relevant information.
- Organize and maintain reports and documentation as needed.
- Handle customer shorts, mis-picks, and credits with precision.
- Conduct research on accounts and efficiently resolve related issues.
- Direct customer inquiries to the appropriate departments while keeping thorough documentation of interactions.
- Ensure accurate record-keeping and reporting related to customer interactions.
- Resolve requests for order adjustments and billing concerns.
- Assist customers throughout the ordering process with care.
- Stay updated on pricing and product availability to provide valuable information.
- Understand and communicate company policies regarding products and pricing clearly.
- Perform additional related tasks as assigned.
Qualifications: - At least one year of customer service experience.
- Typing proficiency of a minimum of 40 words per minute.
- Exceptional communication skills, both verbal and written.
- Aptitude for basic math operations including addition, subtraction, multiplication, and division.
- Strong problem-solving skills and the ability to work with various scenarios.
- Detail-oriented with a focus on accurate data entry and meeting deadlines.
- Intermediate knowledge of Microsoft Office programs and proficient typing skills.
Core-Mark is dedicated to accommodating individuals with disabilities throughout the application and interview process. If you require special accommodations, please reach out to a Human Resources representative.