Customer Care Agent / Warehouse Associate

Job Type

Full-time

Description

Title: Customer Care Agent / Warehouse Associate

Reports To: General Manager

Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints in addition to warehouse duties

Essential Functions:

• Assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Create and add additional Work Orders to existing shred routes
• Identify and assess customer's needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Work on special projects as required by the General Manager
• Barcode and process new boxes
• Pull access list.
• Refile Boxes/Files
• Barcode and process boxes scheduled for destruction.
• Perform responsibilities related to bay consolidations
• Proceeds safely to assigned area to pull, load and move boxes.
• Other duties as assigned.

Unique Challenges

• Strong commitment to accuracy and quality
• Be self-motivated and work independently.
• Motivated by accountability to productivity, accuracy, and timeliness measurements.
• Always maintain strict company confidentiality and security.

Requirements

Competencies:

• Must be a team player to ensure proper customer service is being delivered.
• Must have computer knowledge.
• Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
• Ability to work with external customers, potential customers, vendors, and suppliers.
• Able to retain knowledge of services lines, prices, and delivery times.
• Ability to multi-task, prioritize and manage time effectively.
• Flexible, spontaneous, and able to deal with the unexpected.

Requirements

Qualifications

• High School Diploma minimum
• Problem solving skills to solve process problems.
• Physically able to perform labor intensive tasks (Continuous lifting of 40-50 lb. boxes) when needed
• Good eye/hand coordination and good motor skills
• Work well under time constraints and productivity requirements.
• Willing to follow established procedures yet be creative to offer suggestions for improvements.
• Willing to perform tasks at significant heights (12-14 ft.)
• Ability to use handheld computer, scissor lift, forklift a plus
• Flexibility to accept different work hours and assignments -if needed
• Strong customer service background
• Detail oriented work style
• Must be dependable, reliable, and mature enough to handle equipment safely and sensibly.
• Must be able to pass a drug screen and background check

Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and Eligibility Requirements:

• One (1) years' experience.
• Knowledge and ability-English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy.
• Must have proven customer support experience.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.

Salary Description

$17 - $18 per hour