Customer Care Advisor

Customer Care Advisor

Description

The Customer Care Advisor (CCA) is a key position that provides vision and leadership for Valeo Networks Managed Services offerings. The CCA works closely with the Service Delivery teams and Professional Services teams in planning, designing, and implementing client IT systems that will improve the cost-effectiveness, service quality, and regulatory compliance that have contracted for Valeo Networks offerings. Through consistent, effective, standardized communication and planning, the CCA acts as a consulting partner with Valeo Networks Customers to assist the Customers in achieving their strategic IT objectives while reducing risk.

Roles & Responsibilities

• Analyze and understand the Customers strategic IT objectives and develop an IT technology roadmap that ensures the Customers can achieve the stated objectives.

• Work with other Valeo Networks teams to ensure the technology roadmap is implemented during appropriate timeframes and remains consistent with overall strategic IT objectives.

• Assist relevant departments in analyzing, planning, and implementing Valeo Networks offerings for new Customers.

• Assist Customers with analyzing IT standards-related risks and alignment to best standards then create plans for remediation of risks that other relevant departments can utilize in remediating the identified risks.

• Support the development of the Customers Cybersecurity strategy.

• Support the development of the Customers IT disaster recovery and business continuity plans.

• Support the development of the Customers IT operating and capital budgeting process.

• Support the development of the Customers IT policies, procedures, and standards to ensure regulatory compliance.

• Participate in managing Customers strategic IT vendor relationships, regulatory examination processes, IT Steering Committee, and board meetings as needed.

Qualifications

• Proficient knowledge of IT best practices

• Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.

• Proficient knowledge of business data processing, infrastructure platforms, and core LOB systems.

• Strong knowledge of computer system characteristics, features, and integration functionality.

• Proficient knowledge in IT strategic planning, organization, development, and execution.

• Ability to set and manage workload priorities to successfully complete tasks.

• Detail-oriented and proficient knowledge in project management to effectively coordinate and communicate with Professional Services on IT technology roadmap initiatives.

ABOUT US

We are Valeo Networks - a full-service, award-winning Managed Security Services Provider (MSSP) - providing cybersecurity, compliance, cloud solutions, network infrastructure, and managed IT services. With a national presence coast-to-coast, Valeo Networks is a one-stop-shop for expert IT support.

We are experiencing HUGE growth-firmly seated in the top 5% of revenue-generating MSSPs nationwide, making Valeo Networks one of the largest MSSPs nationally. With much more growth on the horizon, we are looking for the best and brightest people in the technology industry to join our team. We take pride in having a talented workforce that allows Valeo Networks to continue to be flexible, adaptable, efficient, and easy to do business with.

A deep understanding of the industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to our A+ company culture. We advance technicians faster than industry standard, and we value career growth for our employees so that we can continue being the trusted technology partner for our clients.

Valeo Networks constantly evolves and explores new ways to enhance our business processes, delight our customers, and provide innovative solutions. To accomplish this, we are 100% people focused. From our colleagues to our partners and clients, we put people first. We build connections with others by being helpful, dependable, communicative, humble, focused, flexible, and not taking ourselves too seriously. We maintain a work-life balance and invest in our team members to increase knowledge and experience.

Learn more at

Our Mission:

We empower businesses to realize their full potential through secure managed solutions.

Our Core Values:

• Honest

• Accountability

• Competency

• Community

• Transformation

• Obsessive Customer Service

People with these virtues are the ones we want to be a part of our team. Our continued commitment to finding the right people is one of the keys to taking Valeo Networks to the next level. These core values lay the groundwork for who we are, where we are going, how we are going to get there, and when we will arrive. It's a very exciting time at Valeo Networks, and we want you to be a part of it.

Are you passionate about technology, professional development, and building client relationships? If you think this opportunity is meant for you, apply today.

DISCLAIMER

This is a full-time position - Overtime may be required to handle emergencies, heavy workloads, or other issues.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees within this class.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.