Customer Call Center Specialist

Our client, a leading provider in the healthcare industry, is seeking a Customer Call Center Specialist to join their team. As a Customer Call Center Specialist, you will be part of the Customer Care team supporting order inquiries and providing exceptional customer service. The ideal candidate will have excellent communication skills, attention to detail, and a passion for delivering a better customer experience. Job Title: Customer Call Center Specialist Location: Burlington, MA 3 weeks of training Monday-Wed onsite 8am-5pm EST Schedule: 10:30-7pm EST Hybrid What's the Job? + Answer incoming calls and respond to customer inquiries related to orders, shipments, and other customer-related matters + Accurately document each transaction and ensure documentation adheres to ISO certifications + Enter internal and external customer orders and quotations received via inbound calls, email, and website inquiries + Investigate and record lost or damaged orders, complaints, credit, and/or rebill requests + Act as a role model of the company's values and best-in-class business practices What's Needed? + High school diploma or GED + Ability to communicate effectively with customers and team members + Attention to detail and ability to accurately document each transaction + Computer knowledge and experience using SAP is a plus (training will be provided) + Bilingual in Spanish is a plus What's in it for me? + Opportunity to work in a dynamic, fast-paced, and high-energy call center environment + 12-month contract with potential for extension + Opportunity to work with a leading provider in the healthcare industry + Virtual interview If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you. About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.