The Call Center Representative is responsible for placing outbound sales calls, to drive sales of insurance policies to licensed sales professionals, on behalf of HMAS. The Representative is also responsible for receiving calls as well as maintaining relevant records on database.
This position reports directly to the Operations Manager
ESSENTIAL JOB FUNCTIONS
Make outbound calls to licensed sales professionals to drive sales.
Process and respond to inquiries
Maintain relevant client records
Provide insurance details
Responsible for answering incoming call inquiries
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Updates job knowledge by studying new product descriptions; participating in educational opportunities
Accomplishes sales and organization mission by completing related results as needed
Handle sensitive, confidential information and tasks with tact, discretion and diplomacy
Other duties as assigned
QUALIFICATIONS
Strong Customer Service phone skills
Outbound/Inbound sales call experience
Punctual ( Very important to role)
Attention to detail
Must be a team player
Professional attitude and appearance
Excellent verbal and written communication skills
- Excellent interpersonal skills and friendly disposition
Ability to multi-task and demonstrate effective time management skills
Competitive, with a drive for success and advancement