Customer Account Specialist II

Customer Account Specialist II (Video Poker)

Location:

Las Vegas, NV, US, 89113Reno, NV, US, 89521

Requisition ID: 17016

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .

OVERVIEW

The Customer Account Specialist II (Video Poker) is responsible for overseeing product reconciliation related to the placement and billing of IGT Video Poker Products. This position plays a key role in revenue recognition, invoicing, and customer relationship management for Poker products; and serves as an account expert for their assigned customer portfolio.

This position is hybrid, must be located in Las Vegas, NV or Reno, NV.

RESPONSIBILITES:

Customer Account Management

• Monitors SAP for account activations

• Coordinates with the sales team to ensure the account is reflected in product billing

• Coordinates with customers on product activation working directly with GOM and Service to address any activation and installation issues

• Serves as a point of contact for customers regarding any poker product related issues

• Coordinates with customers to facilitate product removals and changes

• Works directly with customers to reconcile variances between self-reports and IGT records ensuring that any variances are resolved

• Coordinates with customer to resolve billing disputes

Monthly Reporting/Billing Reconciliation

• Reviews customer billing where standard rates and/or basic discounts apply per contractual arrangements

• Ensures adjustments are made to fix variances enabling accurate finance billing

• Writes adjustments to correct billing before invoices are submitted to customers

• Monitors the billing activity report to review product installation and removal information

• Review self-reporting data received from Casino customers in comparison to IGT reporting to ensure all units have been accounted for and address product variance.

• Make line adjustments where games have been on-line for partial billing periods due to construction, product movement, etc.

• Coordinate with Accounting to ensure all adjustments are processed and customer invoicing is accurate

Other Duties

• Processes Poker Product RMAs for assigned customers including entry into SAP, creation of shipping label, tracking of shipment, and logging receipt of returned equipment

• Review customer aging report and communicate with assigned customers on behalf of credit and collections to resolve unpaid invoices and address billing disputes

• Coordinate with Product Specialist regarding unit count changes within assigned customer portfolio

REQUIREMENTS

• Prior experience in an accounting or finance role performing account review and reconciliation a plus

• Prior experience reviewing and documenting contractual requirements to ensure compliance with agreements

• Intermediate knowledge of MS Office and Intermediate Excel (ability to product pivots, vlookups, and other data manipulation functions to reconcile reports)

• Prior experience working in a customer service and support environment

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $50,482 - $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .