We are seeking a detail-oriented and bilingual Customer Account & Returns Administrator (EDI) to join our team in a fast-paced manufacturing environment. This role is critical in supporting our customer service operations by handling order processing, client communication, returns management, and EDI transactions. The ideal candidate is a proactive problem-solver who can communicate effectively with external customers and internal departments, including Sales Representatives, Account Executives, and Sales Managers.
Key Responsibilities: - Act as a liaison between customers and internal departments, including Sales Representatives, Account Executives, and Sales Managers, to gather information and resolve inquiries related to customer orders and programs.
- Provide exceptional customer service via phone and email regarding company products, services, and order status.
- Submit weekly order reports to the Department Manager and ensure timely communication of key updates.
- Verify and enter customer order data into the system via EDI and manual entry; calculate total costs for customers and confirm all information for accuracy.
- Release verified orders to the warehouse system after ensuring compliance with customer requirements.
- Track orders using UPS/FedEx systems and coordinate with freight carriers to address shipping issues and provide updates to customers.
- Process customer returns and replacements: including RMA processing, vendor communication for authorizations, and troubleshooting product issues.
- Create and edit purchase orders when necessary to support order corrections or replacements.
- Obtain freight quotes for current and future shipments; communicate with customers regarding shipping options and costs.
- Verify inputted orders against original documentation to ensure complete accuracy.
- Review and enter Return Merchandise Authorizations (RMAs) upon approval.
You should be proficient in:
Salary info: $20 - $22 / hr