Customer Account Representative
Permanent Role
Coventry
08:00-16:30 Mon-Thurs, early finish Friday
Circa 28,000 + progression opportunity + benefits
About us:
This Business is an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide.
Working closely with their customers, this business delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, this business builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.
Business Core values:
Winning culture, valued customers, passionate people, and engaged leadership are what have allowed them to become the company they are today.
The Role:
You will be the main contact for customer communication and being the face of the business. You will be responsible for dealing contract updates, issues, and general coordination. The customers you work with are mostly large aerospace companies and engine suppliers, so accuracy and reliability are important. You will deal with customer queries and communication on a daily basis to keep business relationships ongoing.
Responsibilities of the role:
- Manage the customer order book and process accurate sales orders, including the review and circulation of purchase orders before customer transactions
- Act as a point of contact for clients and customers, providing support across both operational needs and strategic initiatives
- Support team members with order book strategy and assist in handling complex customer requirements, particularly on the repair side-raising orders, preparing quotes, and coordinating stakeholder approvals
- Ensure compliance in customer transactions, including generating pro forma invoices and managing trade compliance in collaboration with internal systems and the Export Trade Compliance team.
- Work closely with cross-functional teams to coordinate deliveries and maintain business expectations
Skills required:
- Previous experience in a similar customer service role, dealing with customer expectations in either a manufacturing, logistics, or similar business customer environment
- Stakeholder and customer facing experience with the knowledge to handle customer standards
- Computer literate with experience using Microsoft tools and other Microsoft Office practices.
- Previous manufacturing and/or aerospace background and the use of FARS and DFARS is a strong plus but not essential to have
- Familiarity with internal systems such as SAP or Workforce, but this can be trained
Benefits:
Free car parking, Competitive pay package, Career progression opportunities, Pension up to 10% company contribution, Holiday 25 plus stats, Subsidised canteen with Starbucks, Life Assurance, ACIP, (Annual Cash Incentive) Employee Assistance Program for Health & Wellbeing, Employee Perks - offering our employees discounts on a huge variety of goods and services, Income Protection, Business Resource Groups, and Volunteering day off.