Job DescriptionTitle: Customer Account Rep
Location: West Wind/La Grange, GA 30241
Hire Type: Direct Hire
Salary Range: $55k - $65k + bonuses
Work Type: Hybrid
Overview: Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.
Job Duties: - Collaborates closely with the outside sales team to drive revenue growth by proactively engaging with customers, following up on quotes, and converting opportunities into sales.
- Partner with the Outside Sales Team to identify opportunities and drive aftermarket sales growth.
- Proactively reach out to customers to follow up on quotes, close deals, and secure orders.
- Enter quotes and sales orders into our system with accuracy and efficiency.
- Maintain up-to-date records in our CRM and other platforms to ensure seamless customer interactions.
- Act as the central point of contact between customers, regional sales, service teams, and internal departments.
- Manage and maintain strong, positive relationships with assigned customer accounts.
- Resolve customer inquiries and issues quickly, including billing and accounts receivable concerns.
- Prepare and follow up on routine cost estimates and pricing requests.
- Handle customer returns, adjustments, and complaints with professionalism and urgency.
- Keep all account information accurate and organized for easy access and account monitoring.
Qualifications: - Bachelors degree preferred
- Comfortable with CRM systems, order entry, and sales support processes
- Experience in customer service, inside sales, or account coordination
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you've got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now.