Customer Account Manager The Customer Account Manager will have a full-time order fulfillment administration role to work in conjunction with the sales team and other staff of the organization to facilitate the smooth running of the customers purchase order. Ensures appropriate inter- and intra-departmental communication through effective day-to-day administration and coordination of orders. The Customer Account Manager will work internally with Sales, Engineering, Purchasing, Manufacturing, and Accounting and externally with their assigned representatives. The primary focus is to coordinate and manage all company resources to process the customer purchase order from acceptance through timely completion to the Clients satisfaction and in accordance with all Company policies and procedures. Employee may perform other related duties as required to meet the ongoing needs of the organization
Essential Responsibilities: - Ability to plan and manage all aspects of "multiple" purchase orders and clients
- Understand the form, fit and function of Brentwood's product lines
- Become proficient with the Brentwood operating system and software (Syteline, CRM, PowerBi, EPDM, etc).
- Acquire an understanding of all functions necessary to successfully initiate, report and manage specific projects
- Domestic/international order entry, process of change orders, expediting, issue resolution.
- Review of all Sales handover documentation - final quotes, purchase orders, quality requirements etc.
- Effectively solve problems within the limits of order management authority with minimal support
- Manage customer expectations, design proper communication guidelines to appropriately communicate with sales throughout all phases of a order cycle.
- Process change orders which may include, dates, shipping terms, quantities, notes, etc.
- Interact with manufacturing and sales in developing solutions to production and lead time issues. Must be able to understand the needs and potential problems of each group.
Essential Skills: - Associates Degree in Business, Communications or IT
- 5 or more years of experience in Customer Service or Account Management
- Demonstrated excellent oral and written communication skills to effectively interface with customers, vendors and all levels of Brentwood management and staff
- Exhibit strong organizational, analytical, problem solving, and logic skills.
- Strong computer skills - using Microsoft Office applications
- Ability to multitask efficiently
- Proficient in shipping terms, application and overall freight topics
- Ability to understand and apply accounting reports as needed.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Brentwood offers professional growth potential, a pleasant work environment, and an excellent wage and benefits package including 401k w/employer match. Brentwood Industries, Inc., provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
At Brentwood, we have a passion for both our products and our people. Our goal as an employer is to help you excel as an individual and as part of a team by providing you with satisfying, motivating, and stimulating work experience. The varied nature of the environment at Brentwood allows you to work alongside industry professionals on a wide range of projects, contributing your knowledge and strengths to develop innovative, market-driven solutions.