Customer Account Manager Expert with Security Clearance

Overview Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices, Arcfield employs more than 1,500 engineers, analysts, IT specialists, and other professionals with more than 60 years of collective proven experience supporting missions in cyber and space defense, space exploration, hypersonic and nuclear deterrence and warfighter readiness. Visit for more details. Responsibilities Arcfield is looking for a Customer Account Manager to monitor and perform various business account activities required for acquiring and maintaining Mission Partner IT resources. Duties include, but are not limited to the following: Daily management of Mission Partner project and IT resource profiles, Service Level Agreement (SLA) and Customer Support Agreement (CSA) documentation, and associated data validation. Tasks primarily consist of the following activities:
Establishing, managing, and closing-out requisite profiles for acquired IT resources and Mission Partner projects within Sponsor business management systems such as Primavera and Workforce Management System (WMS), or successor systems
Performing frequent quality assurance checks of Mission Partner project profiles, account documentation, and funding data to ensure accuracy and minimize potential gaps in service. Discovered or reported inconsistencies, errors, and/or missing information are to be addressed and validated immediately, corrections are applied once the validation process is completed
Projecting funding status to be closely monitored
Initiating, transitioning and closing-out all SLAs and CSAs in a timely manner, including the annual SLA transition process
Administering monthly billing and invoicing processes for all deployed IT resources, to include the following activities: Reviewing all resource Activity Tracking Sheets (ATS), review for accuracy and completeness, and communicate with stakeholders for outstanding/rejected ATS Validating weekly Burn Report that captures ATS input and SLA funding updates
Ensuring weekly ATS data is updated correctly in the Sponsor Billing Application system. Reviewing, validating and importing cost data into the Sponsor's Capture-Billing system prior to executing the distribution of monthly invoices to Sponsors
Reviewing and associating recorded cost data in monthly
Generating billing updates, as necessary, for ATS corrections submitted after the close of the billing period
Coordinating with the Finance Administration to ensure Other Direct Costs (ODCs) are incorporated as part of the monthly invoicing process
Ensuring billing and invoice-related documentation is archived after each reporting period
Ensuring inquiries and reported issues by Mission Partners and other key stakeholders are acknowledged and escalate critical Mission Partner requests for Sponsor Leadership consideration as necessary
Using and maintaining effective communication and outreach with all Sponsors and stakeholders to foster positive working relationships Assisting Sponsors and Prime Contractors regarding the use of Sponsor business management tools and account management processes, to include: SLA and CSA processing
Workforce Management System (WMS) and Primavera familiarization and required data entries
Funding processes and how to address issues
Indoctrinations to the ATS process
Collaborating with the Acquisition Administration and Finance Administration teams to: Facilitate Mission Partner support Address and resolve processing and/or support issues
Devise resolutions to satisfy operating and financial requirements for the Sponsor and Mission Partners
Documenting and actively maintaining detailed Standard Operating Procedures (SOPs) for all Customer Account Management processes
Deliver a reconciled SLA Burn Rate Report, ATS tracking summarization report, monthly invoices to Mission Partners, and detailed Standard Operating Procedures (SOPs) for CAM
Conduct year-to-year SLA transition for each Sponsor SLA Year
Qualifications Required: Must possess and be able to maintain a TS/SCI clearance with Polygraph
Bachelor's degree in a business or technical discipline; Business Administration, Business Management, Accounting, or Systems Engineering
Minimum of five (5) years of experience supporting project management, contracts, and/or purchasing-related activities
Minimum of ten (10) to twelve (12) years of relevant experience
Strong written and oral communication skills
Working experience with Microsoft Office application suite (Word, Excel, PowerPoint, Visio)
Experience with Sponsor systems: Oracle Primavera Project Management System, Oracle Primavera Portfolio Management System, WMS, Billing Application, and/or SLA Workflow
Desired Qualifications: Two (2) years of experience supporting acquisition-related activities within the Intelligence Community
Experience with Sponsor business systems or accounts, e.g., BASIS, COGNOS, CAPTURE Billing, CAPTURE Contracts or Working Capital Fund
EEO Statement EEO Statement: We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.