Job Title: Exhibits Account Executive
Reports To: Director of Client Management
AGS Expo is looking for a dynamic person with excellent multi-tasking and interpersonal skills to fill the role of Account Management within a fast-growing trade show and events company.
This person must be a self-starter, client focused and able to work well with multiple departments and teams. They should be able to effectively balance a client's needs while managing strong budget and financial targets. Employees should be comfortable in a fast-paced and goal-oriented sales role as well.
This is a position which coordinates and participates in all aspects of the Exhibitor Custom display service process, including design, client order management, report distribution and project related service coordination. A team-oriented position: this individual will need to be able to support multiple exhibits projects over multiple events in the areas of customer engagement and cost management.
Primary Responsibilities
Exhibits Account Manager
- Act a primary point of contact and creative counterpart to Exhibitors assisting in design & build out of Custom Exhibits as part of a team working on AGS Display Solutions offering
- Develop and write proposals to secure business
- Able to multi-task, addressing simultaneous project/event assignments, including pre and post-project problem resolution
- Effectively work with custom display and exhibit partners to obtain bids, supply work orders and direct project as necessary
- Processes orders, prepares correspondence
- Fulfills customer needs to ensure customer satisfaction.
- Communicates clearly and concisely making every effort to listen and understand the customers' needs and can properly channel that into action
- Works closely with supervisor/manager and sales team to obtain customer response protocols, problem resolution steps and per-project goals.
- Visit sites and make walkthroughs to ensure accurate project completion.
- Capability of leading on-site production crews or within an office team.
- Oversee installation or delivery of exhibit on-site
- Other assigned projects that maybe necessitated by business
Essential Skills and Responsibilities: (in no specific order)
- Has intermediate knowledge of commonly used concepts, practices, and procedures within the trade show and events industry.
- Execute in a timely manner communications to customers both requested and scheduled including open invoicing, estimates and other project related paperwork or details.
- Responsible for pre & post-show production follow up to ensure future quality control or to secure business with existing exhibits clients.
- Coordinate on-site service needs for exhibits through established methods of paperwork processing and customer order acquisition/execution.
- Act as liaison for all AGS services for exhibits client
- Assist in the coordination of project logistics such as shipping and similar 3rd party services.
- Perform other assigned duties as necessary to manage the department
Work Hours
General office hours are 8 AM to 5 PM, Monday through Friday. However, this position requires flexibility relative to a wide range of scheduled productions/events.
Availability to work evenings and weekends will be required to coordinate business.
Travel Requirements : 20% +/-
Education and/or Experience :
- Experience in the trade shows or events industry.
- Four-year college bachelor's degree at a minimum, as well as 3 to 5+ years of related work experience; A combination of education and work experience maybe used in lieu of college degree.
- Advance certifications within the events industry a plus, but not required.
Mathematical/Computer Skills:
- General math
- Must be able to type all correspondence and have at least "intermediate" knowledge of Microsoft Word, Outlook, Publisher, Power Point and Excel.
- Has experience in CRM or similar customer relationship management software
- Must be capable of learning company specific software/programs.
Language Skills : English
Physical Demands : Ability to lift a thirty-pound box and/or general office equipment for operational management.
Job Type : Full-time
Benefits:
3% Retirement match after 1 full year of service
Dental insurance
Health insurance
Vision insurance
Paid Time Off / Paid Holidays
Remote Work Available up to 2 days a week after probation period
Schedule :
Monday to Friday
Weekend availability as needed for shows and travel
Supplemental pay types :
Commission pay
Compensation:
Base + Commissions Starting at $65,000 based on experience.
No Cap on Annual Commissions which start at 2%