Cust Contract Admin

San Diego, California

CodeForce

Essential Responsibilities:

Working closely with Sales, Contracts and Implementation/Service teams on pre and post-deal asset/deal change requests for Dispensing Customer Orders
Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation
Process and coordinate all Lease Buyout Requests activities - system termination, RMA pick up and Cash Application
Analyze and process all executed Assignment Agreements based on revenue recognition rules
Coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities
Review and release contract Customer Order Credits for compliance
Manage Cancelled Sales Order requests - escalation for approval, processing of transactions
Manage Equipment Confirmation transactions related to revenue recognition
Provide support for all Dispensing RMA requests
Manage incoming RMA requests for strategy, creation, processing and validation
Analyze data according to RMA protocol and provide results to Sales
Coordinate and create de-implementation timelines
Collaborate with logistics regarding physical pick up of equipment
Data Analysis to identify the population of contracts that require manual termination related to returns
Escalate exception return requests for approval
Communicate and properly set the expectation of when billing will cease for a return order
Support Field and Logistics with processing Move Forms (Review assets, Ensure site relationship, Submission)
Create quotes for reimplementation as needed for moves
Process Assignments

Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limited to the following:

sales cycle
installation and applicable implementation procedures
billing/revenue management
system and transactional procedures
General understanding of revenue recognition guidelines and accounting principles.
Support field team in contract-related items and supporting asset-level analysis
Advise on complex system and deal strategy
Aim to protect Client interests (margin, risk, policy, etc.), escalating as needed
Proactively manage and prioritize work within your queue to effectively execute on daily operations
Ensure all cases and credits are completed by end of month deadlines
Track and report on pending workload cases and credit worklists
Participate in departmental goal-setting and seeing through to completion
Participate in peer training and peer review activates as needed

Date Posted: 09 May 2025

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