CUCM Architect

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Title: CUCM Architect

Job Location: Phoenix, AZ 85003

Job Type: Contract

Duration: 5+Months

Work Type: Onsite

Job Description:

Responsibilities:

• Design for both Cisco & Genesys to co-exists among Client telephony and Video
  conferencing platform, added knowledge on utilizing Genesys for Audio/VC capabilities
• Design, implement and maintain Cisco Unified Communications solutions.
• Design, implement and maintain network infrastructure.
• Developed standardized documentation and engineering tools
• Must have hands-on experience managing and administering Cisco Call manager in a fast paced contact center environment.
• Strong technical background managing, maintaining, deploying and troubleshooting
• Cisco telecommunications systems.
• System administration and end user support experience in Cisco VoIP/UCCE environment.
• Working knowledge of the Microsoft suite of office productivity applications.
• Ability to work collaboratively and partner with various IT staff, business partners, internal clients and vendors.
• Strong analytical problem-solving skills and the ability to work independently.
• Must be able to handle multiple projects and activities and deal with changing priorities.
• Solid verbal, written, and interpersonal communication skills.

The top 3 skills required for this role:

• Cisco Unified Communications Manager (CUCM)
• Genesys
• Networking

TekWissen Group is an equal opportunity employer supporting workforce diversity.