Job Details Are you looking for a fun place to work that lets you use your technical skills and knowledge to help customers and fellow employees. We are a growing company and a fun place to work. We are looking for the right mix of experience, willingness to continue to learn and work as a strong team here in Fort Lauderdale, Fl. Our technology is complex but exciting. At the intersection of GPS satellites, the ever-evolving cellular technologies, electronics and battery advancements, we supply GPS devices for the automotive industry.
With a goal of Superior Customer Service, your responsibilities will include:
- Assisting Customer Success Specialists with technical support during GPS device installation & activation calls
- Guide installers over the phone on how to install our products in vehicles and equipment
- Troubleshoot GPS devices that might be having issues after being checked by Customer Success or Fleet Specialists
- Authorize repair appointments for customers
- Work closely with dispatchers to schedule service calls
- Able to be "on-call" when required for scheduled afterhours technical support
- Work on special customer projects assigned by the leadership team
- Provide training to new installers over the phone or in person/onsite
- Create wiring diagrams to assist installers during the installation of our products
Qualifications required:
- Prefer 2 years' experience in 12-volt electronics installation, (i.e. car audio & alarm installation)
- Able to work a flexible schedule including Saturdays
- Exceptional Team Player with high regard for providing excellent Customer Success
- Innovative & solution-oriented problem solver
- Punctual, responsible, accountable and attention to details are a MUST
- Great follow-up skills with a sense of urgency to resolve clients' requests
- Ability to function well in a fast-paced office environment
- CRM knowledge or ability to learn computer systems quickly
- Proficient in Microsoft Office & other computer applications
- Great communication skills both written and verbal
- Must have transportation
- Bilingual in Spanish
- Pass a background check and drug test
- Willingness to jump in to help in any area of the company when needed.
We offer:
- Energetic & positive team
- High performance, Supportive & fun work environment
- Benefit package includes health insurance (employee participation), Simple IRA, PTO days and more.
- Growth opportunities and professional challenges
- Work for a financially stable company with 30 years of experience
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