Customer Service
Contract Role- 3 to 6 months
On-site: Fresno
We are seeking a
Call Center Customer Service Representative to join our dynamic team. This position involves making outbound calls to existing and potential customers to provide product information, offer solutions, and ensure a positive customer experience. If you are an excellent communicator who enjoys engaging with people, we want to hear from you.
Key Responsibilities - Make outbound calls to customers to discuss services, promotions, or product inquiries
- Provide exceptional customer service by addressing concerns, answering questions, and offering solutions
- Accurately document customer interactions and update account information in the system
- Work towards individual and team performance goals, including call quotas and customer satisfaction targets
- Collaborate with team members to improve call strategies and customer engagement
- Maintain a high level of professionalism and customer empathy during interactions
- Follow company policies and guidelines while ensuring compliance with all regulatory requirements
Qualifications - High school diploma or equivalent; college degree preferred
- Previous experience in a call center, telemarketing, or customer service role (1+ years preferred)
- Excellent verbal communication and active listening skills
- Ability to manage time effectively, prioritize tasks, and meet performance goals
Pay Details: $20.00 to $21.00 per hour
Search managed by: Lisa Hustler
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance