Since opening our doors, Alvearium Marketing is characterized by our ability to persevere, adapt, transcend, and take risks. Our dedication to our customers, employees and clients is unmatched and has only intensified over the years. We value camaraderie, respect, and inclusivity amongst our Customer Service Representative team and company as a whole. These values are what distinguish us from every other firm.
Our main objective is to provide essential communication tools to low-income communities around the Sacramento area through a government-funded enrollment program. As the Customer Service Representative, you will determine eligibility, process orders successfully, and build reliable, trusting relationships with those wishing to enroll. At the heart of every interaction, we aim to provide a level of service that goes well beyond our customer's expectations. We firmly believe that all customers should feel heard and appreciated. The same goes for our employees, which is why we support all of our Customer Service Representatives professionally and personally. We have our eyes set on finding a determined Customer Service Representative to grow infinitely within our firm. We pose the question, are you ready for that next big challenge in your career? If so, our Customer Service Representative role is the ideal career path for you.
As A Customer Service Representative Position You Must:
- Understand each consumer needs and tailor unique solutions reinforcing the benefits of our service, product offerings, and enrollment process
- Act as the primary point of contact for all new enrollees in the government-funded program during the order and setup process
- Building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and comprehensive knowledge of our client's services
- Communicate with customers with a high level of empathy and sincerity and process orders quickly and efficiently
- Manage sensitive customer information and adhere to all compliance standards related to servicing and enrollment practices
- Use provided resources and sales tactics to identify custom solutions and anticipate customer needs in our commitment to maintaining the first point of contact resolution
- Meet and exceed performance standards set by Senior Management that include customer survey results, sales rates, quality goals, compliance regulations, and productivity targets
We'll Be Looking For Our Customer Service Representative To Have:
- Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
- Proven success in a customer service and consultative sales environment
- Ability to work cohesively with the Sales and Customer Service Representative teams to achieve common sales targets
- Passion for people and developing genuine relationships
- Enjoys a fast-paced (fun) working environment
- Reliable and able to work flexible full-time hours
- Intelligent, mindful, and humble