CRM & Sales Support Specialist

Paradigm is seeking a highly organized and systems-minded CRM & Sales Support Specialist to support our sales operations with a focus on outbound growth and internal sales enablement. This hybrid role bridges frontline sales support with backend CRM administration-ensuring our team has the tools, workflows, and documentation needed to engage prospective clients consistently and efficiently.

This position is best suited for someone who thrives on building infrastructure, improving internal systems, and ensuring cross-functional teams have what they need to succeed. The role emphasizes internal documentation, CRM compliance, outbound process improvement, and reporting to drive better decisions and faster action.

Description

A national manufacturing and software company located in the Virginia Beach area is seeking dependable individuals eager to build a career in a fast paced and friendly team-oriented environment. Exceptional attention to detail, organizational and time management skills are a must.

Duties and Responsibilities

• Sales Enablement & Documentation
  1. Maintain and continually improve a centralized sales enablement library, including proposal templates, pitch content, service descriptions, and pricing documentation.
  2. Create tailored sales proposals and presentations in collaboration with Account Executives to support high-conversion outreach and follow-ups.
  3. Coordinate internal inputs for RFPs and RFIs and support polished, compliant submissions.
  4. Ensure quick and accurate delivery of sales documentation for prospecting, demos, and follow-ups.
  5. Develop and maintain internal playbooks and process documentation that support consistency and scale.
  6. Prepare and ship sample packets and marketing kits to potential clients, ensuring timely and accurate fulfillment.
• CRM Administration - Microsoft Dynamics
  1. Serve as the primary administrator for Microsoft Dynamics CRM, ensuring accurate records, user adoption, and alignment with SOPs.
  2. Monitor, refine, and optimize outbound sales workflows and sequences, with a focus on efficiency and consistency.
  3. Identify opportunities for automation and reporting enhancements that improve visibility into the sales pipeline.
  4. Lead CRM onboarding and training for new team members, providing clear guidance and ongoing support.
  5. Create and maintain reports and dashboards to track outbound activity, conversion metrics, and pipeline development.
  6. Conduct regular audits and resolve user issues to ensure CRM data integrity.
• Event & Conference Sales Support
  1. Coordinate the preparation, packaging, and timely shipment of marketing materials, booth collateral, and demo kits for conferences and regional events.
  2. Maintain a well-organized inventory of branded materials and ensure logistics are in place for each event.
  3. Act as a liaison between Sales, Marketing, and Operations to ensure seamless execution and delivery for all event-related materials.

Requirements

• 2+ years in a sales support, sales operations, or CRM admin role-preferably in an outbound-focused environment.
• Proficiency in CRM platforms required. Hands-on experience with Microsoft Dynamics CRM is strongly preferred.
• Familiarity with outbound sales sequences, sales engagement tools, and workflow automation.
• Exceptional attention to detail, organization, and documentation.
• Strong written communication and formatting skills.
• Collaborative, team-first mindset with experience working cross-functionally.
• Minimum of a High School Diploma / GED required.
• Reliable and dependable transportation for timely work attendance.
• Must be able to lift up to 50 pounds at times for packing and shipping conference materials.
• Bonus: Background in higher education services, credentialing, or related fields.

General Expectations

• Ability or demonstrable proficiency with Microsoft Office programs (Outlook, Word, and Excel) as needed for completion of daily tasks, internal communication, and/or reporting.
• Critical thinking and information systems oriented.
• Interest in technology and in keeping current in software innovations and future industry trends.
• Ability to quickly learn and serve as the department liaison on all information systems applications and knowledge bases as needed for timely completion of daily tasks.
• Ability to communicate, both verbally or written, in a professional and grammatically correct manner where needed or when required with clients, service providers, and/or fellow employees.
• Ability to read, process and follow written directions and procedures.
• Ability to begin, continue, or find work without needing to be told or encouraged to do so.
• Ability to maintain focus and concentration for long periods of time on computer- (seated) or machine-related (standing) tasks.
• Ability to maintain routine and predictability in dynamic and open-office environment.
• Ability to prioritize, accomplish goals within set timeframes, and maintain required metrics as per job specifications.
• Ability to work in concert with a team or independently, with or without direct supervision/guidance as needed.
• Ability to self-manage and multi-task while making fact-based or historically valid and justifiable decisions.
• Ability to assist, support, or work in close and harmonious relationships with all inter- and intra-departmental personnel as needed or requested.
• Good vision, with or without corrective lenses, to sustain adequate visual focus over a period of time.
• Ability to consistently comply with established procedures, rules, and regulations.
• Ability to maintain a safe, clean, and organized work area as per company and/or OSHA Standards

Compensation and Benefits

• Competitive wage with opportunities for advancement.
• Medical, dental and vision insurance based upon length of service qualifications.
• Retirement plan available based upon length of service qualifications with company match.
• Paid sick- and annual-leave possible based upon length of service qualifications.
• Paid Holidays

Additional Information and Signature

For over 34 years, Paradigm, Inc. has proven to be a unique, successful, and dynamic company with a reputation of being the best in our industry. A positive attitude, proven work ethic and a desire to learn and surpass expectations are what you will find in our current employees. We seek hard workers with dependable transportation who possess the same ambition, attitude, integrities, desire and required skills to join our team.

Simply stated, we want you to be successful: we therefore make every effort to quantify a candidate's suitability before an offer of employment is extended. Hence, interviewing at Paradigm is a multi-stage process. Included in our evaluations are at least two site visits, question and answer panels, skill, and personality assessments.

Prior to start of employment, successful candidates must pass a drug or illegal substance screening and are subject to a national criminal background check.