Required Skills & Qualifications: - Deep expertise in CRM systems aimed at streamlining customer and business operations.
- PMP or ITIL certification is essential.
- Solid understanding of PMP principles to enhance project execution and process efficiency.
- Experience with ITIL Foundations for effective management of IT services and incident resolution.
- Proficient in JIRA for effective tracking of workflows, project management, and stakeholder collaboration.
- Outstanding analytical, problem-solving, and communication abilities.
Preferred Qualifications: - Experience with Agile methodologies and change management practices.
- Familiarity with process automation and tools for workflow optimization.
Note: For H-1B and OPT cases, we encourage applications from recognized organizations.