A globally leading technology company is seeking a Retail CRM Manager to support the strategy development and execution of marketing campaigns for product programs within its Retail division-across the company website, the mobile store app, and in over 500 stores worldwide. If you're passionate about driving impactful retail marketing initiatives and want to be part of a dynamic global team, we'd love to hear from you. Apply now to join us and help shape the future of retail customer engagement.
Job Responsibilities:
- Drive Retail's CRM capability for the global retail business focused on customer acquisition and retention.
- Ensure the health of the capability by delivering database integration, privacy compliance, and quality measurement.
- Grow customer lifetime value with an optimized and evolving portfolio of communication levers that you help to integrate.
- Effectively partner with analytics to design an effective and scalable measurement system and identify the key events through mining complex data sets.
- Additionally, partner with business, database, and product owners to design specific opportunities to engage customers by delivering a dynamic infrastructure that leverages existing and new technologies.
- Serve as the CRM technology and execution expert ensuring functionality and processes are aligned to brand, business, and program priorities.
Key Qualifications:
- 8-10 years experience designing and leading a CRM function/team across a matrix organizational structure for a multi-national e-commerce company.
- Experience identifying and advocating CRM technologies and programs that deliver personalized, automated on platform and outbound communications at scale.
- Retail (online and in store) and product launch experience preferred
- Experience working in a global organization on multi-market, multi-language projects
- Comfort with data analysis, building forecasts and evaluating models to drive key KPIs
- Able to work independently and with ambiguity innovating down to the details to develop a new idea
- Strong program and project manager skills
- Able to manage complexity by synthesizing information
- Extraordinary storyteller with strong written and verbal communication skills; strong at building and delivering compelling presentations
- Able to engage, influence and balance needs of multiple stakeholders at all levels
- Top performer consistently achieving results and persisting in the face of challenges
- Curious and proactively learns through experimentation when tackling new problems
- Team-player, strong collaborator
Education:
Bachelor's degree in relevant subject preferred but not required.
Type: Contract
Duration: 12 months
Schedule: Hybrid (Culver City, CA)
Pay range: $71/hr - $86/hr (DOE)
No 3rd party agencies or C2C