British American Tobacco UK is seeking an Omnichannel CRM & Consumer Care Deployment Manager in Chiswick, London, to lead and manage CRM and Consumer Care programs, ensuring effective deployment and operational excellence.
Role Objectives: Manage daily CRM & Consumer Care activities, lead a team, and support business growth through consumer-centric strategies, operational management, and stakeholder engagement.
Key Responsibilities:
- Develop and implement omnichannel strategies aligned with business goals.
- Oversee deployment, manage support teams, optimize processes, and ensure compliance.
- Coordinate cross-functional projects, manage budgets, and lead operational improvements.
- Ensure system security, data integrity, and compliance with regulations.
- Analyze performance metrics, generate reports, and provide insights for continuous improvement.
- Foster a culture of innovation and consumer obsession within the team.
Requirements:
- Proven experience in CRM and Consumer Care, team management, and omnichannel marketing.
- Strong project management, stakeholder engagement, and data analysis skills.
- Technical knowledge of CRM systems (e.g., SFMC), digital marketing tools, and compliance standards.
- University degree, preferably in Digital Marketing or eCommerce; Salesforce certifications preferred.
Benefits: Competitive bonus, health plans, flexible holidays, online learning, career development, and inclusive work environment.